Return & Refund Policy

This Return & Refund Policy applies to all purchases made from Obor Safety Sdn Bhd through https://oborsafety.com.my/.

1. Conditions for Returns

To be eligible for a return, please ensure that:

  • The item was purchased within 5 days from the date of delivery
  • The item is unused, undamaged, and in its original condition
  • The item is returned in its original packaging
  • Proof of purchase (receipt or invoice) is provided

(These conditions are adapted from the reference policy )

2. Non-Returnable Items

The following items are not eligible for return:

  • Custom-made, personalised, or special-order products
  • Items that are not suitable for return due to hygiene or safety reasons once opened
  • Items that deteriorate quickly or have expired
  • Items that have been used, damaged, or altered after delivery
  • Items that are inseparably mixed with other goods after delivery

We reserve the right to reject any return that does not meet the above conditions.

3. Refund Policy

  • Refunds are only applicable for regular-priced items
  • Items sold under promotion, clearance, or discount are non-refundable
  • Refunds will only be processed after we have received and inspected the returned goods

(Based on original policy terms )

4. Return Process

  • Customers are responsible for the cost and risk of returning items
  • Returned items must be sent back using a trackable and insured shipping method
  • We are not responsible for items lost or damaged during return shipment

Refunds cannot be processed until the returned item is received or verified.

5. Exchanges

We do not offer direct exchanges.

If you require a different item, please:

  1. Return the original item (subject to approval), and
  2. Place a new order separately

(Adapted from the reference policy )

6. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item:

  • Please notify us within 24 hours of receiving the item
  • Provide clear photos and details for verification

We will assess the issue and arrange for replacement or refund where applicable.

7. Contact Us

If you have any questions regarding returns or refunds, please contact:

Obor Safety Sdn Bhd
Email: oborsafety@gmail.com
Website: https://oborsafety.com.my/